IT Support Packages
Flexible IT Support Tailored to Your Business
At QBS, we understand that every business has different IT support needs. Our tiered managed support packages give you the freedom to choose the level of support that best fits your organisation.
We're here to provide dependable, responsive IT support for today — and grow with you tomorrow.
Bronze Tier – Essential Support
Support Hours: Monday to Friday, 9:00am–6:00pm
Response Time: Within 6 business hours
Support Type: Remote support only (onsite support billable separately)
Included Services:
- End-User Devices: Basic support for login, OS, email issues
- Peripherals: Printer and network connectivity troubleshooting
- Network: Limited to internet/router issues
- Cloud Services: Basic Microsoft 365 user support
- Monitoring: Antivirus status checks
- Reporting: Monthly ticket summary
Optional: Remote management software available at additional cost per device/user
Silver Tier – SME Standard
Support Hours: Monday to Friday, 9:00am–6:00pm
Response Time: Within 4 business hours
Support Type: Remote support plus one onsite visit/month included
Included Services:
- End-User Devices: Full setup, imaging, troubleshooting
- Peripherals: Printer, scanner, webcam, basic AV device support
- Network: Firewall, switch, Wi-Fi access point diagnostics
- Servers & Storage: Monitoring, patching, basic admin
- Cloud Services: Microsoft 365 administration
- Remote Access: VPN and remote desktop support
- Monitoring: Basic network and device monitoring
- Reporting: Monthly report plus quarterly health review
Optional: Remote management software available at additional cost per device/user
Gold Tier – Comprehensive Support
Support Hours: Monday to Friday, 9:00am–9:00pm
Response Time: Within 1 business hour
Support Type: Unlimited remote and onsite support (fair use applies)
Included Services:
- End-User Devices: Full lifecycle management and procurement
- Peripherals: Full coverage including meeting room technology
- Network: Complete infrastructure management
- Servers & Storage: Full administrative support
- Cloud Services: Complete M365 tenant management
- Remote Access: Full VPN management and MFA setup
- Monitoring: Advanced proactive monitoring
- Reporting: Executive reporting and IT roadmap support
- Remote management software included at no extra cost
What We Cover
End-User Devices
- Laptops and Desktops
- Mobile Phones
- Tablets
- Workstations
Peripherals
- Printers
- Docking Stations
- Webcams
- Meeting Room Equipment
Network Infrastructure
- Firewalls
- Switches
- Wi-Fi Access Points
- Routers
Cloud Services
- Microsoft 365
- Azure
- Google Workspace
- Cloud Storage Solutions
Remote Access
- VPN Services
- Remote Desktop
- Secure Connectivity
- Multi-Factor Authentication
Ready to Get Started?
Choosing the right support package is the first step toward stronger, more reliable IT for your business. Contact us today to discuss which package — Gold, Silver, or Bronze — is the best fit for your team.
Contact Us:
- Email: sales@quantumbusiness.com.hk
Our team will guide you through the next steps and tailor the service to match your exact requirements.